Missing First and Last Name

Sometimes, the First Name and Last Name fields for a collaborator are displayed as empty in Skillup. This means that the information has not been entered into the database.

When a colleague's First Name and Last Name do not appear (in the Plan, in a campaign, in a table view, or under "Colleagues"), it means that these details have not been entered into the online colleagues database.

Generally, this occurs because in the most recent colleagues database file received (and uploaded) by Skillup, the person was listed as a Manager, but their line as a colleague did not appear in the file. 

An individual cannot exist in Skillup without a Colleague Profile, so one was created during the upload with the only information known for them in the received database: their email address.

To add the missing information:

• Go to your Manager Area, under the "Colleagues" section
• Filter by the "Email" field by entering the colleague's email address 

Note: It will not be possible to filter by First Name / Last Name since this information is missing.

• Click on the three small dots to the right of the line > "Edit colleague information" to edit the colleague's details and add the missing information.
  
• Ensure that the concerned colleague is added to the source database so that this information is not overwritten during the next upload.